Concierge service

Quiet Churn Audit

Send a sanitized account-level export. Within 48 hours, receive the five accounts most likely to need attention, the evidence behind each signal, and the recommended next action.

See how it works

Process

A structured audit, delivered in two days.

01

You export the data

From Stripe and your product analytics tool. No customer names, emails, or messages — anonymous account-level data only.

02

We analyze the signals

Usage decline, inactivity, unresolved support, approaching renewals, payment failures. We find the accounts that need attention.

03

You receive the report

Five accounts ranked by risk, with clear evidence and a suggested next step for each. Delivered within 48 hours.

04

You act on it

Contact the flagged accounts, resolve the blocker, preserve the relationship. No dashboard digging, no guesswork.

What we need

Minimal data. Maximum signal.

We request only anonymous fields that your team can export from Stripe and PostHog or Mixpanel in minutes.

You send

  • Anonymous account ID
  • Monthly subscription value
  • Activation status
  • Last active date
  • Weekly key-event counts
  • Renewal date

We do not request

  • Customer names or email addresses
  • Message content or communications
  • Internal notes or CRM data
  • Direct database or API access
  • Any PII

Optional field

Support-ticket status (open / resolved / unresolved) — adds another useful signal dimension.

Founding pilot

$250

for a two-week pilot

  • Initial audit report
  • Two follow-up risk reports
  • Full refund if findings are not actionable

We are running the first pilots now. If the findings are not actionable, we refund the full amount.

Ready to see which accounts are at risk?

Reach out to start your audit.

Get the Quiet Churn Checklist first